Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: name, email address, and password when you create an account
• Usage data: information about how you use the Service, including flows created, API calls made, and features accessed
• Cookies: essential cookies required for authentication and session management

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve the Service

3. Data Storage & Security

All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We follow SOC 2 security practices, including regular security audits, access controls, and incident response procedures. Our infrastructure is hosted on secure, enterprise-grade cloud providers with redundant backups.

4. Cookies

We use only essential cookies required for the Service to function properly, such as authentication tokens and session identifiers. We use Vercel Analytics for anonymous, privacy-friendly usage analytics. We do not use third-party advertising cookies or tracking pixels.

5. Third-Party Services

We use the following third-party services to operate the platform:

• Vercel: hosting and deployment infrastructure
• Stripe: payment processing (we never store your full credit card details)
• Email provider: transactional email delivery for account notifications and alerts

Each third-party provider is bound by their own privacy policies and data processing agreements.

6. Data Retention

We retain your account data for as long as your account is active. Extracted data is retained according to your plan's retention period (7 days for Free, 30 days for Pro, custom for Enterprise). After account closure, all personal data and account information is permanently deleted within 90 days.

7. Your Rights

You have the right to:

• Access and receive a copy of the personal data we hold about you
• Export your flows, run history, and extracted data at any time
• Request deletion of your personal data and account
• Opt out of marketing communications at any time
• Request correction of inaccurate personal data

To exercise any of these rights, contact us at privacy@scraper.bot.

8. Children's Privacy

The Service is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

9. International Data

Your information is processed and stored in the United States. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

10. Changes to Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email at the address associated with your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact

If you have any questions about this Privacy Policy, please contact us at privacy@scraper.bot.